FAQ

Frequently asked questions

Do we need to make an appointment?


Walk-ins are always welcome, no appointment needed!We do recommend reservations for groups of 6 or more.




How long does it take to get my piece back after I finish painting it?


Our processing time is approximately seven working days.




Is there an age limit for who can paint?


No, there is no age limit. Infants can imprint their hands and feet. Toddlers to elders can paint anything from our wide range of selections. However, those below 15 of age should be supervised by parents or guardians.




Does the paint stain?Are they safe for kids to use?


Our paints/underglazes do not stain; and are non-toxic and lead-free. After we glaze and fire your piece, it is food safe.

However, we recommend that you do not use a dishwasher or microwave your pottery.




What happens if I can't pick up my project when it's ready?


We will hold your project for 30 days due to the limit of our storage space.




What kind of payments do you accept?


We accept Cash, Debit, MasterCard or Visa, Discover, and American Express. We do not accept personal checks.





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